Bilingual Customer Support Specialist (Spanish/English) - Finance Account

Are you a fluent Spanish and English speaker with a passion for delivering exceptional customer service? EXL Services is seeking a Bilingual Customer Support Specialist to join our dynamic team in Bali. In this role, you will serve as the primary point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. With a focus on finance and accounting, you will play a crucial role in maintaining high levels of customer satisfaction and loyalty.

EXL Services is a leading provider of financial services in Bali, known for its commitment to excellence and innovation. Our team is dedicated to delivering top-notch support to our clients, and we are looking for a bilingual specialist who can communicate effectively in both Spanish and English. This is an exciting opportunity to join a growing company and make a significant impact on our clients' experiences.

As a Bilingual Customer Support Specialist, you will be responsible for handling a wide range of customer inquiries, from general questions to complex financial issues. You will use our CRM system to track and manage customer interactions, ensuring that all queries are resolved efficiently. Your excellent communication skills and attention to detail will be essential in providing the best possible service to our clients.

📋 Tanggung Jawab Pekerjaan

• Serve as the primary point of contact for our clients, addressing their queries and concerns promptly and professionally.
• Handle a wide range of customer inquiries, from general questions to complex financial issues.
• Use our CRM system to track and manage customer interactions, ensuring that all queries are resolved efficiently.
• Provide excellent customer service, maintaining high levels of customer satisfaction and loyalty.
• Communicate effectively in both Spanish and English, ensuring clear and accurate information is conveyed to our clients.
• Collaborate with the finance and accounting teams to resolve client issues and provide accurate financial information.
• Stay up-to-date with the latest financial regulations and trends to provide informed advice to our clients.
• Maintain accurate and detailed records of all customer interactions and resolutions.

🎓 Kualifikasi & Syarat

• Fluent in both Spanish and English, with excellent communication skills.
• Previous experience in customer support, preferably in the finance or accounting industry.
• Strong knowledge of financial products and services.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Ability to meet tight deadlines and manage multiple tasks effectively.
• Degree in finance, accounting, or a related field, or equivalent experience.

🛠️ Keahlian

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