Live Chat Customer Support Specialist - E-Commerce

Join Vads Indonesia, a leading provider of customer experience solutions, as a Live Chat Customer Support Specialist in the thriving e-commerce sector. This is your opportunity to be part of a dynamic team in Bali, where you'll engage with customers in real-time, resolving queries and ensuring they have a seamless shopping experience. In this role, you'll be the first point of contact for customers, using tools like Zendesk and LiveChat to provide prompt and accurate support. With a focus on customer satisfaction, you'll play a crucial role in enhancing the overall shopping experience for our clients.

At Vads Indonesia, we're committed to fostering a culture of continuous learning and growth. As a Live Chat Customer Support Specialist, you'll have the chance to develop your skills in customer service, communication, and problem-solving. You'll work in a collaborative environment, with opportunities to learn from experienced colleagues and contribute to the success of our e-commerce clients.

📋 Tanggung Jawab Pekerjaan

• Engage with customers in real-time to resolve queries and provide accurate information.
• Use Zendesk and LiveChat to manage and track customer interactions.
• Ensure a seamless shopping experience by addressing customer concerns promptly and effectively.
• Follow up with customers to ensure their satisfaction and gather feedback.
• Adhere to company policies and procedures to maintain a high standard of service.
• Collaborate with the team to continuously improve customer support processes.
• Stay updated with the latest trends and best practices in customer service.
• Provide regular reports on customer interactions and support metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the e-commerce sector.
• Proven track record of excellent customer service skills.
• Fluency in English, both written and spoken.
• Experience with Zendesk or similar customer support software.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and communication skills.
• Ability to multitask and prioritize effectively.
• Passion for continuous learning and professional development.

🛠️ Keahlian

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