Customer Retention Supervisor - Lead & Grow Client Relationships

Join Pioneer Hollard Inc. as a Customer Retention Supervisor and take the lead in driving client satisfaction, team performance, and business growth in a dynamic, fast-paced environment. Based in the vibrant hub of Bali, Indonesia, this role is perfect for a proactive professional seeking to enhance their leadership skills while making a tangible impact on client relationships.

As a Customer Retention Supervisor, you will be responsible for building and maintaining strong client relationships, ensuring high levels of customer satisfaction, and driving the performance of your team. You will work closely with clients to understand their needs and deliver exceptional service, while also monitoring and analyzing customer feedback to identify areas for improvement.

This is an exciting opportunity to join a growing company in a beautiful location, with opportunities for professional development and career growth. If you are a results-driven leader with a passion for customer service, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong client relationships to ensure high levels of customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Lead and mentor a team of customer service representatives, providing training and support to ensure they meet performance targets.
• Develop and implement strategies to increase customer retention and loyalty.
• Collaborate with marketing and sales teams to identify and pursue new business opportunities.
• Utilize CRM software, such as Salesforce or HubSpot, to track and manage client interactions and data.
• Stay up-to-date with industry trends and best practices in customer service and retention.
• Participate in team meetings and contribute to the development of company-wide strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, account management, or a related field.
• Proven track record of success in driving customer satisfaction and retention.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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