Senior Customer Support Associate (Rotating Shifts)

Tan Tock Seng Hospital · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8,000,000 - 12,000,000
Tan Tock Seng Hospital is seeking a highly skilled and dedicated Senior Customer Support Associate to join our team. This role offers rotating shifts and the opportunity to work in a dynamic and fast-paced environment. As a Senior Customer Support Associate, you will be the first point of contact for our patients and visitors, providing exceptional service and support. This position is ideal for someone who is passionate about healthcare and committed to delivering the highest standard of service.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to patients, visitors, and staff, ensuring their needs are met promptly and efficiently.,Handle customer inquiries, complaints, and feedback, resolving issues to the satisfaction of all parties involved.,Assist in the management of the reception area, ensuring it is clean, organized, and welcoming at all times.,Coordinate with various departments to facilitate smooth operations and provide information to patients and visitors.,Maintain accurate and up-to-date records of customer interactions and service requests.,Participate in team meetings and contribute to the development and implementation of customer service strategies.,Stay informed about hospital policies, procedures, and services to provide accurate and helpful information to customers.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field (e.g., Healthcare Administration, Business Administration, or a similar discipline).,Minimum of 3 years of experience in customer service or a related field, with a focus on healthcare or hospital environments.,Excellent communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.,Strong organizational skills and the ability to manage multiple tasks and priorities effectively.,Proficiency in English, both written and spoken, is required. Knowledge of other languages is a plus.,Familiarity with hospital management systems and software is a plus.,Ability to work rotating shifts, including weekends and holidays, as required.,Commitment to delivering exceptional customer service and contributing to the overall success of the hospital.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTeamworkTime ManagementAttention to DetailMultilingual Skills (a plus)
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