Lead Front Desk Receptionist

PT Widya Surya · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 16.000.000 – Rp 26.000.000 per month
PT Widya Surya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Balikpapan. In this role, you will be responsible for managing the front desk operations, ensuring a welcoming and efficient environment for our guests and visitors. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and a passion for providing exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Manage and oversee all front desk operations, including check-in and check-out procedures.,Greet and assist guests and visitors with a friendly and professional demeanor.,Handle inquiries, complaints, and special requests from guests and staff.,Maintain accurate and up-to-date records of guest information and reservations.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Monitor and maintain the cleanliness and orderliness of the front desk area.,Train and supervise junior front desk staff as needed.,Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in a front desk or receptionist role.,Strong communication and interpersonal skills.,Proficiency in English and Indonesian languages.,Excellent organizational and multitasking abilities.,Familiarity with front desk software and systems.,Ability to work well under pressure and meet tight deadlines.,Valid SIM (Surat Izin Mengemudi) and clean driving record.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTime managementTeam leadershipMultilingual skills
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